Return Policy
I want you to be satisfied with your purchase. Because all items are custom 3D-printed to order, my returns policy is limited, but it fully complies with Google Merchant Center requirements.
1. Return Eligibility
Manufacturing Defects: If your order arrives with a verified manufacturing defect, I will offer a repair, replacement, or refund at my discretion. A manufacturing defect is defined as a fault occurring during the production process that impacts the intended function or quality of the part.
Damage in Transit: If your order is damaged during delivery, please notify me within 7 days of receipt. I may request photographs of the packaging and damaged product to assist with shipping claims and to arrange a suitable resolution.
Other Returns (Change of Mind / Buyer’s Remorse): I do not accept returns for non-defective custom items.
Case-by-Case Refunds: In certain circumstances, I may offer a refund on a case-by-case basis, depending on the specific issue.
Conditions:
Items must be returned in original condition, with all parts included.
Products that have been used, modified, damaged through misuse, or subjected to conditions beyond their intended use are not eligible.
Returns without prior authorization will not be accepted.
2. Return Window
You may request a return within 14 days from the delivery date.
Claims for defective or damaged items must be reported within 7 days of delivery.
3. Return Shipping
Who Pays Return Shipping? Customers are responsible for return shipping costs unless the item is defective/damaged.
- Items must be securely packaged to prevent further damage in transit. I recommend using a tracked service.
4. Refunds
Refund Method: Refunds are issued to the original payment method.
Refund Timeline: Refunds are processed within 5-10 business days after I receive and inspect the returned item.
Partial Refunds / Restocking Fees: A restocking fee of 10% may apply for non-defective returns.
5. Replacements & Repairs
For defective or damaged items, you may choose between a replacement, repair, or refund.
Where a full return or replacement is not practical, I may offer a refund on a case-by-case basis.
6. Exceptions & Non-Returnable Items
Custom-made products may not be eligible for returns unless they are defective or damaged.
Digital downloadable STL files.
How to Initiate a Return
Complete the Return Request Form.
I will review your request and provide return instructions.
Ship the item back within 7 days after approval.
- Refunds or replacements will be processed once the item is received and inspected.